Refund policy

Last Updated: August 7, 2026

At Miro & Vale (www.mirovale.com), we stand behind the quality of our curated collections. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to protect your customer rights. These terms apply to orders placed by customers in the United States.

Returns at a Glance

Return window 30 days from delivery
Return shipping costs Shouldered by the customer, unless we made a mistake or the item arrived damaged
Refund timeframe 7 business days once we receive your item
Refund method Original payment method
Exchanges Yes, subject to stock
Faulty or damaged goods Free replacement or refund, and we cover the return postage
Restocking fees $0.00 — none charged


1. 30-Day Return Window

You have 30 days from the date of delivery to request a return. Requests submitted after this window has closed cannot be processed — no exceptions.

2. Return Process

  • How to initiate a return: Contact us at info@mirovale.com with your name, order number, and the reason for your return.
  • Return form: We'll send a return form for you to complete and include inside your package.
  • Tracked shipping required: Please use a trackable shipping method and send us the tracking number once your package is on its way. Packages arriving without a completed form or traceable shipping information will be turned away.
  • Return method: Returns must be sent by mail only. We don't accept drop-offs at physical locations, kiosks, or in-person handoffs.

⚠️ IMPORTANT ADDRESS NOTICE: Our Buffalo, Wyoming address is an administrative office only. Please do not ship returns to 63 N. Burritt Ave without prior authorization. Unauthorized returns sent to this address cannot be processed and will be returned to the sender.

3. Return Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs for "change of mind" or exchange returns.
    Exception: If the item is defective, damaged, or incorrect, Miro & Vale will cover the return shipping cost.
  • Restocking Fees: We do not charge any restocking fees ($0.00).

4. Return Conditions

For us to accept a return, your item needs to be:

  • In its original or near-original condition
  • Free from heavy wear, damage, or missing pieces (unless the problem originated on our end)

We reserve the right to reject items showing excessive use, visible damage, or incomplete components. Pack items securely, ideally using the original packaging.

5. Acceptable Reasons for Return

We'll process your return if it falls under one of these categories:

  • The product arrived damaged
  • You received the wrong item
  • The size or fit isn't right

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong product, contact us immediately at info@mirovale.com with your order number and clear photos of the issue. We will evaluate the claim and arrange for a replacement or a full refund at no extra cost to you.

7. Exchanges

Exchanges are offered when:

  • The product is damaged or defective
  • The wrong item was shipped to you
  • You need a different size

How to start one: Email us at info@mirovale.com. For the fastest turnaround, we recommend simply returning your original item and placing a fresh order once your return is confirmed. Exchanges are subject to stock availability.

8. Refund Process

Once your return is received and inspected at our authorized facility, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed back to your original payment method within 7 business days.
  • Processing Time: Please note that financial institutions may take additional time to post the transaction to your account.

9. Cancellations

To ensure fast shipping, orders are processed quickly. If you need to cancel your order, please contact us within 12 hours of placement. Once an order has been shipped, it must follow the standard return process.

Contact Us

Miro & Vale
63 N. Burritt Ave, Buffalo, WY 82834, United States

Email: info@mirovale.com
Support Hours: Monday – Friday | 09:00 AM – 05:00 PM (MST)

Typical response time is within 24 hours.