Frequently Asked Questions

Have a question about your order? Chances are it's answered right here. Take a look below, and if you're still stuck, our support team is just an email away.

Customer Support

1. How quickly will I hear back?

We work through messages in the order they come in and aim to reply within 24 hours.

2. How do I get in touch?

Shipping & Delivery

1. Where do you ship?

We currently ship to all addresses within the United States.

2. Where are my items shipped from?

To ensure we offer the best value and unique designs, our products are shipped directly from our international fulfillment centers. This "direct-to-consumer" model allows us to maintain high quality at a lower cost for you.

3. How long does processing take?

Orders typically take 1–3 business days to process. Our cutoff is 6:00 PM MST — anything placed after that starts processing the next business day.

4. How long does shipping take?

Once processed, expect 7–10 business days in transit, depending on where you're located.

5. So what's the total wait time?

Add processing and shipping together, and you're looking at 8–13 business days from order placement to delivery. You'll get the specifics in your confirmation email.

6. Can I change my delivery address after ordering?

Maybe — but you'll need to move fast. Our fulfillment team starts processing within 1–3 business days, so email us right away at info@mirovale.com with your name and order number. Once your order's been processed or shipped, we can't guarantee a change.

7. What if an item I ordered is out of stock?

We'll let you know by email. If it's not back in stock within two weeks, you'll be refunded automatically — no action needed on your end.

8. How do I track my order?

You'll get an email with your tracking number as soon as your order ships. Give it 24–48 hours to activate. Still nothing? Reach out and we'll sort it out.

Payments & Security

1. What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. All transactions are securely processed through SSL-encrypted payment gateways.

Returns & Refunds

1. What is your return policy?

We offer a 30-day return window. Items must be in their original, unused condition. Please contact us at info@mirovale.com to receive the correct return address before sending anything back.

2. My item arrived damaged — what do I do?

Sorry to hear that! Just contact us with your name and order number, and we'll take it from there under our 30-day return policy.

3. Can I return my order?

  1. Email us at info@mirovale.com with your name, order number, and the reason you're returning the item.
  2. We'll send a return form for you to fill out and include inside your package.
  3. Use tracked shipping — this is required, not optional.
  4. Send us the tracking number once your package is on its way.

Pack items securely, ideally using the original packaging. Packages arriving without a completed form or without traceable shipping information will be turned away.

4. What condition does the item need to be in?

For us to accept a return, your item needs to be:

  • In its original or near-original condition
  • Free from heavy wear, damage, or missing pieces (unless the problem originated on our end)

5. Who pays for return shipping?

Return shipping costs are shouldered by the customer — unless the item arrived defective or damaged, in which case we'll email you a free return label and cover the cost.

6. Is there a restocking fee?

No. We believe in a fair shopping experience, so we charge $0.00 restocking fees on all returns.

7. When will I get refunded?

Once we've received and inspected your return, we'll email you to confirm it's approved. From there, your refund hits your original payment method within 7 business days.

Contact Us

Miro & Vale
63 N. Burritt Ave, Buffalo, WY 82834, United States

Email: info@mirovale.com
Support Hours: Monday – Friday | 09:00 AM – 05:00 PM (MST)

Typical response time is within 24 hours.